How will I find my driver?
Your uniformed driver will be with your name at the baggage claim level for domestic flights, and outside of customs for international flights or designated meeting area if the airport has one. The driver will send you a text message, call you if you have provided your cellphone number, which will make it easier for you to find him.
How do I pay for my reservations?
- You can make payment by paying our electronic invoice where you can make the payment securely online. (It’s the easiest way)
- You can provide your credit card information by filling up a credit card authorization form, and send it to us along with a copy of your credit card and your identification.
- In some cases, or under request, you can make payment through Paypal.
- You can also send us a check at least 7 days before your pick up date
All reservations must pre-paid in advance, we do not allow cash payment to the drivers.
Do you offer any discounts?
Yes, we offer a variety of discounts from local discounts, seasonal promotions and corporate discounts. Most must be provided when the reservation is made and/or they must be associated with an account and paid promptly to qualify. Please check with your salesman or association for Discount/Coupon Codes.
What method of payment do you accept?
We gladly accept Visa, MasterCard, American Express and Discover cards, Money Orders, Travel Checks, Cash, PayPal, bank deposit, bank transfer. Contact us at 732-346-1600
How can I get a copy of my receipt?
You can get a receipt automatically after your payment, or by signing up with a valid email address. You can also call our staff to email you a copy of your receipt, or ask your driver to provide you with one at the end of the service.
How do I know if my booking has been confirmed?
We will acknowledge all confirmed reservations via an e-mail unless otherwise the customer specifies in the comment box that he/she requires us to respond via other means.
What are your hours of operation?
We provide service 24/7 365 days a year. But the office hours are 9:00 am to 7:00 pm everyday.
What type of service do you provide?
All occasions…all the time. We provide affordable, professional, courteous limo service for the following Weddings, Proms, Concerts, Sports Events, Night on the town, Shopping, excursions, Casinos, Birthdays, Corporate events, Airport Quinceañera, Sweet Sixteen, Bar & Club Hopping.
What do I do if I discover that I have accidentally left something in the limousine?
If you have not already called us, we will immediately let you know if someone in your party has left an object of value in the limousine. Please call our support staff at 732-346-1600 to inquire about a lost item.
Does your company provide baby or booster seats?
Yes, you can reserve a child seat during the booking process, for an additional fee.
In order to ensure the safety of the child and proper installation of the car seat, the driver may ask for assistance when installing the car seat. In NYC, the law requires the passenger perform the installation.
What is your cancellation policy?
Check our cancellation policy: https://affordablelimo.com/affordable-limo-service-policy/
Do you allow smoking in your vehicles?
No. All of our vehicles are non-smoking. Our goal is to keep you safe all the time.
How far in advance do I need to make a reservation to secure a limousine for my event?
The sooner the better, even though we also accommodate last minute reservations it is strongly recommended that you plan ahead of time, especially around spring time, fall and Holidays.
Can I rent a limousine for just one hour?
Our business is a tricky one, and just to send a limousine out costs money. In order to make some profit we require for hourly minimums to be applied, mainly being the reason why the more hours you get the better deal you can get. Call 732-346-1600 to find out about hourly minimums throughout the week. Airport transportation and other point to point transportation are exceptions.
How do I know what size limousine is the best for my needs?
Most Limousine companies have sedans (2-3 passengers), stretch limousines (up to 6 passengers), super stretch limousines (up to 14 passengers), luxury SUV’s (up to 6 passengers), . For the best comfort for your event you should subtract 2 from the above numbers (except for sedans). If you are booking airport transportation consider the amount of luggage your party has.
How much do I need to deposit for special occasion transportation service?
For all wedding and prom events in New Jersey & New York, there is a required 33% security deposit, which can be refunded up to 30 days before the event. After this period, the deposit will no longer be refundable. If you cancel your reservation 2 days or 48 hours before your scheduled pick-up time, you will need to pay 17% of the total rental charge. If you cancel 24 hours before the pick-up, a 67% additional pay based on the total price will be charged.
What is your waiting time policy?
Sedan: After the plane has landed a FREE of 1 hour waiting time will be given. After first hour has elapsed, a waiting time fee of $30.00 will be charged for every 30 mins.
Stretch Van: The first hour for both domestic and international flights is FREE of waiting time charge. A fee of $30.00 will be charged for every 30 mins. after the first hour has elapsed.
What if my luggage doesn't fit?
It is best to let us know if you will be traveling with a lot of luggage. Most sedan limos have a regular size trunk, so if you think you will have excessive luggage, let us know in advance so we can make arrangement for you.
What kind of limousine should I rent?
If you know what type of limousine you want, be specific. Not all wedding limousines are white. Be sure to let the service know exactly what you want. We will be happy to have you visit and select the vehicle you want, or you can check all vehicles on our fleet page https://affordablelimo.com/our-fleet/ Keep in mind the number of people in your party and allow for extra room for comfort.
How far in advance should I book my wedding transportation?
As soon as you have confirmed your wedding date, church and reception location it is a good idea to book your limousine. The wedding season books quite early for specialty vehicles, so you will want to make your reservation as soon as you have your information.
